At Pet Food Mart, your satisfaction is our top priority. We want you and your pets to be delighted with every purchase you make. If, for any reason, you encounter an issue with your purchase, we have a straightforward refund policy in place to ensure your peace of mind.
Defective, Damaged, or Incorrect Products:
If you receive a product that is defective, damaged, or incorrect/incomplete at the time of delivery, we're here to help. Please follow these steps within 1-2 business days of receiving your order:
1. Contact Us: Reach out to our customer support team at email@example.com or (347)925-8444 with details about the issue and your order number.
2. Photographic Evidence: To expedite the process, please provide clear photographs of the defective, damaged, or incorrect items as evidence.
3. Return Authorization: Our team will review your case and determine if your product is eligible for a refund. If approved, we will provide you with a return authorization and instructions on how to proceed.
4. Return the Item: Safely package the product, including all original packaging, and ship it back to us as directed. You'll be responsible for return shipping costs unless otherwise stated.
Conditions of Returns:
To qualify for a refund, please ensure the following conditions are met:
- The product must be in its original packaging and condition.
- All accessories, manuals, and other items included in the original packaging must be returned.
- The return must be initiated within 1-2 business days of receiving the product.
- You must provide photographic evidence of the defect, damage, or incorrectness.
After receiving the returned item and verifying its condition, we will initiate the refund process. Here's what you can expect:
1. Bank Details: If your product is eligible for a refund, please send your bank details to firstname.lastname@example.org. This is essential to process the refund smoothly.
2. Processing Time: We will process your refund within 5-7 business days after receiving the returned item and confirming its eligibility for a refund.
3. Notification: You will receive an email notification once the refund has been processed. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank's policies.
If you have any questions or concerns regarding our refund policy, feel free to contact our customer support team at email@example.com or (347)925-8444. We are here to assist you every step of the way.
Thank you for choosing Pet Food Mart. Your trust is important to us, and we are dedicated to ensuring a smooth and satisfactory shopping experience for you and your beloved pets.